Social Media Report Available–Unveiled at GSMCon2017

Dallas, TX – On April 11, 2017, Divided Community Project Director Grande Lum delivered a keynote presentation at GSMCon2017 unveiling the Project’s newest report, Social Media and Divided Communities: Strategies for Community Leaders.  Lum presented his well-received remarks to a crowd of more than 500 public information officers and social media experts.

Immediately following Lum’s keynote presentation, Lum and Project Associate Director William Froehlich led a break-out session to dig into the details of the new report.

Take a look posts from yesterday’s event on twitter using the hashtag #GSMCon2017 or simply look at the feedback on Director Lum’s twitter feed.  Twitter highlights are on the right.

About the New Report:

Give us more detailed counsel for using social media when a community faces division.”  A comment such as this one was the most common response to the Divided Community Project’s first two reports, Key Considerations for Community Leaders Facing Civil Unrest and Planning in Advance of Civil Unrest, both issued in 2016.  This new report at the intersection of social media and community division responds to that request.

In terms of new opportunities in the context of community division, community leaders can now use social media and apps to provide a reliable source of information for residents, to improve their ability to hear and serve constituents, and to strengthen connections among residents and their pride in community.

In terms of new challenges, unrest can occur with little warning; those concerned about an issue now have inexpensive and effective ways to tell a story, stir emotions, create a sense of involvement in a larger movement, and give notice of protest plans.

This new report offers strategies for community leaders dealing with community division against the backdrop of these opportunities and challenges.

Read or download Social Media and Divided Communities: Strategies for Community Leaders here!